Privacy Policy for Support Workers NT

Last Updated: November 2026

1. Our Commitment to Your Privacy

Support Workers NT (“we”, “us”, “our”) is committed to protecting the privacy of our participants, families, support networks, and website visitors. As a provider of disability support services in the Northern Territory, we manage personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission rules.

2. The Information We Collect

To provide high-quality independent living options, community access, and life skills development, we must collect relevant personal and sensitive information.

  • Personal Information: Names, contact details (phone, email, address), date of birth, and details of plan managers, nominees, or emergency contacts.

  • Sensitive Information: Health status, disability details, NDIS plans and goals, support schedules, and medical or behavioural support needs.

  • Website & Digital Data: IP addresses, browser types, and user behaviours data collected via cookies.

3. How We Use Your Information

We collect and use your information strictly to:

  • Assess service eligibility and create tailored service agreements.

  • Deliver safe, high-quality, and reliable capacity-building support services.

  • Coordinate with your plan managers or self-managed coordinators for billing and administration [2.3].

  • Meet our legal and regulatory reporting obligations under Northern Territory and Commonwealth laws.

4. Website Cookies and Tracking Data

Our website (swnt.com.au) uses cookies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our services.

  • Your Choice: Visitors to our site have the explicit right to opt in or opt out of non-essential cookies at any time via our cookie consent banner.

  • If you choose to opt out or disable cookies in your browser settings, you will still be able to access our website, though some interactive features (such as online intake forms or booking tools) may have limited functionality.

5. Disclosure of Your Information

We treat your information as strictly confidential. We will never sell, rent, or trade your data. Your information is only disclosed to third parties when:

  • You give us explicit, written consent to share it (e.g., with another healthcare professional, family member, or coordinator).

  • It is required by your Plan Manager or the NDIS framework for funding processing [2.3].

  • We are legally compelled to do so (e.g., duty of care, preventing harm, or law enforcement requests).

6. Data Security and Storage

We take all reasonable steps to protect your data from misuse, loss, unauthorized access, modification, or disclosure. Participant records are stored securely using encrypted digital storage systems. We retain your information only as long as required by NDIS record-keeping guidelines and safely destroy or de-identify records when they are no longer legally required.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You can also ask us to correct or update any information that is inaccurate, out of date, or incomplete. Please contact us using the details below to lodge a request.

8. Privacy Enquiries and Complaints

If you have questions about this policy, wish to update your preferences, or want to make a complaint about how your privacy has been handled, please contact our team:

If you are unsatisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or the NDIS Quality and Safeguards Commission.